What to Expect at a Test Center vs. a Virtual Check-In – Above Green

What to Expect at a Test Center

Plan to arrive at the test center at least 30 minutes prior to your scheduled exam appointment. If you arrive at the test site after your scheduled exam time, you will lose your seat and forfeit your exam registration fee.

Upon arrival at the test center, you will be required to show acceptable form(s) of identification (see Identification Requirements below) and sign in. Next, you will be escorted to a locker to store your belongings. You will have access to your ID and your locker key for the duration of your exam. Then you will go through a security checkpoint, where you will be asked to empty your pockets; remove eyeglasses, roll down shirtsleeves, remove watches and fitness trackers/ monitors, remove jewelry*, and roll up pant legs for inspection; and pass through a metal detector. Upon completion of the enhanced security check-in, you will be escorted to a workstation by test center staff.

*Religious apparel and wedding rings are exempt.

You must remain in your seat during the exam except when authorized to leave by test center staff. Raise your hand to notify test center staff if:

a. You experience a problem with your computer

b. An error message appears on the computer screen (do not clear the message)

c. You need to take a break (testing time is NOT suspended)

d. You need the test center staff for any other reason

Accessing personal effects during your exam is a security infraction and as a result, your exam session could be voided without refund. Prometric test centers are outfitted with cameras that record the check-in process and exam experience for each candidate. These recordings may be viewed by Prometric test center staff and GBCI in the case of suspected security infractions. If you have a medical condition that may necessitate access to medication (e.g., an insulin pump), you must submit a Testing Accommodation request for approval to GBCI during exam registration.

If you require a break (e.g., to use the restroom), you must abide by the aforementioned security policies, and you will be required to repeat the security check before you are permitted to reenter the exam room.

What to Expect at Virtual Check-In

Plan to log on to the ProProctor site 30 minutes prior to your scheduled exam appointment. If you arrive at your virtual check-in after your scheduled exam time, you will forfeit your exam and exam registration fee.

Upon logging into the Prometric site, you will be prompted to capture a facial image from your webcam, followed by an image of your government-issued ID. Once these steps are completed, you will proceed to meet with a remote Readiness Agent who will guide you through all the security checks before launching your exam.

The security checks will include verifying acceptable form(s) of identification (see Identification Requirements below), followed by a comprehensive 360-degree webcam scan of the room and work surface area. Similar to being at a test center, the Readiness Agent will then ask you to raise your pants legs above the ankles, empty and turn all pockets inside-out and raise shirt sleeves above the wrists. If you are wearing eyeglasses, you will be required to remove them for visual inspection to ensure they don’t contain a recording device. Large jewelry items must be removed due to concerns over concealed recording devices. If you have long hair that covers your ears, you will be asked to pull your hair back to ensure nothing is attached to your ear (such as a Bluetooth earpiece). Upon completion of the virtual security check-in, you may proceed to launch the remote proctored online exam and meet the Remote Proctor, who will be proctoring the exam for its entire duration.

It is strictly prohibited for you to be out of the webcam’s field of vision at any point while taking the exam. You must remain in your seat during the exam except when authorized to leave by the Remote Proctor. Contact the Remote Proctor via chat or audio if:

a. You experience a problem with your computer

b. An error message appears on the computer screen (do not clear the message)

c. You need the Remote Proctor for any other reason.

Accessing personal effects during the course of your exam is a security infraction and as a result, your exam session could be voided without refund. Audio, video and chat messages are recorded throughout the entire duration of the exam. These recordings may be viewed by Prometric proctoring staff and GBCI in the case of irregularities or suspected security infractions. Please remember that it is very important that you take your exam in a room with a door that you can close. If someone else comes into the room while you are taking your exam, privacy laws require that Prometric immediately shut down your exam, because the individual entering the room has not consented to be recorded. Your exam results will be voided and you will forfeit the full exam fee.

Prometric Regulations

You must abide by the Prometric security rules while at the test center or in the remote proctored environment. We recommend that you review these carefully before your scheduled exam date since you will be required to agree to them before starting your exam. See Prometric FAQs for more information.