Promote a deeper understanding of factors that impact human health and well-being.
Health literacy is influenced by a host of personal, sociocultural and system-level factors. These include age, socioeconomic status, mental health, cultural background, language and communication abilities, prior health experiences and how healthcare delivery and education systems deliver care, health information and health education. The link between health literacy and health outcomes has been documented at a global scale and is considered one of the key factors contributing to health disparities. Low health literacy has been linked to lower use of preventive care (e.g., flu shots), poor management of chronic conditions (e.g., high blood pressure) and lower self-reported health. These adverse outcomes have enormous economic implications. It is estimated that low health literacy costs the U.S. economy $100-240 billion each year.
Provide WELL Feature Guide
Materials and communications are provided to allow occupants to familiarize themselves with and benefit from features that are achieved by the project, including:
A guide (prominently displayed and/or made widely available to all occupants) describing the WELL features pursued by the project.
Information that explains the impact of the built environment and other environmental factors on occupant health, well-being and comfort.
Annual communications (e.g., emails, modules, trainings) to occupants about available health education, resources and policies available to them through WELL features pursued by the project.
Promote Health and Wellness Education
All occupants are offered a digital and/or physical library of health and wellness educational materials that meets the following requirements:
Covers ten unique evidence-based health topics.
Topics are tailored to the health concerns of building occupants (based on available regional, local and building-level demographic and health-related data) and should focus on primary prevention. Topics can include any aspect of health and wellness covered in WELL in addition to any other health topic relevant to the occupant population.
If physical, library is open during regular business hours.
Note: Projects should use Appendix C1 for guidance on which unique evidence-based health topics may be covered in the educational materials.
Education must be culturally appropriate and literacy level appropriate. Education can come in the form of trainings, brochures, videos, posters, pamphlets, newsletters and/or other written or online information. All educational materials must be checked annually to confirm information is relevant and up-to-date.
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