Evaluate comfort, satisfaction, behavior change, self-reported health and other robust factors related to the well-being of occupants in buildings.
Select Enhanced Survey (1 point)
Verified by On-going Data Report, Survey Materials
For projects with ten or more eligible employees, the following requirements are met:
Use one of the pre-approved surveys in Part 1: Select Project Survey in Feature C03: Occupant Survey.
Work with a pre-approved survey provider or another qualified third party to address at least one of the following topics through at least 3 additional questions.
Mode of transportation to and from work and distance or time traveled.
Sleep satisfaction, quality and/or quantity.
Ability to take restorative breaks.
Enhanced Health and Well-being
Sick building syndrome.
Social, cultural or economic well-being.
Musculoskeletal issues (e.g. back, neck pain).
Performance and resilience
Assessment of individual work style, patterns, processes, space utilization, and ability to focus or collaborate.
Workload, stress, burnout and/or employee resilience.
Policies and Culture
Safety and security, including for diverse population groups (e.g., cultural, ethnic, gender, ability, age.).
Workplace wellness programs and perceived effectiveness.
Leadership investment in employee health and perceived effectiveness.
Social equity programs and perceived effectiveness.
Comparison to previous space.
Values related to, level of access to, and experience of nature.
Feedback on specific design interventions.
Additional sociodemographic information (e.g. education, ethnicity, income).
The following requirements are met:
In addition to survey reporting requirements for Part 1: Select Enhanced Survey, aggregate results from the survey are reported annually through WELL Online and made available to employees upon request.
If a project chooses additional survey topics that are one and the same as the topics covered by the selected pre-approved survey, those topics are expanded upon to ensure the overall survey is enhanced beyond the requirements of Part 1: Select Project Survey in Feature C03: Occupant Survey.
Note: For non-office spaces, project may submit an equivalent survey for the building population. Submission should include, at minimum:
a. Description of the population and how it differs from office workers.
b. Submission of alternate questions appropriate for your building type where the above questions are not appropriate.
Additional questions may be issued as enhancements to the C03 survey or as a separate survey. Modules may be selected from a survey provider approved by IWBI and listed on IWBI’s website (https://v2.wellcertified.com/resources/preapproved-programs) or from another qualified third party.
Administer Pre-Occupancy Survey and Report Results (1 point)
Verified by On-going Data Report, Survey Materials
For all spaces with ten or more eligible employees, projects administer a pre-occupancy survey that meets the following requirements:
The survey is the same pre-approved survey used by the project for compliance with Part 1: Select Project Survey in Feature C03: Occupancy Survey or with Part 1: Select Enhanced Survey in Feature C04: Enhanced Occupant Survey.
All eligible employees are invited to participate in the survey.
Survey protects all participant-identifying data through appropriate measures such as anonymous reporting; any communication of results should be on an aggregated basis such that no participant can be identified.
Regular reminders are dispatched to all eligible employees to complete the survey.
Analysis of responses is conducted by a qualified third party.
Aggregate results from the survey are reported through WELL Online and made available to employees upon request at a minimum.
Results are compared against results of the post-occupancy survey, and the results of comparison are included in an annual report submitted through WELL Online and made available to employees upon request at a minimum.
Monitor and Analyze Survey Responses (1 point)
Verified by Professional Narrative
Choose between the following:
Facilitate Interviews, Focus Groups and/or Observation (1 point)
Verified by On-going Data Report, Professional Narrative
Annually conduct stakeholder interviews, focus groups and/or observation to discuss building features and wellness initiatives and their impacts on occupant health and well-being, in keeping with the following requirements:
Interviews, focus groups and/or observation are conducted by qualified personnel or a qualified third party.
Interviews, focus groups and/or observation protect participant identities around sensitive information.
Results from the interviews, focus groups and/or observation are compared to the data from the survey used from C03: Occupant Survey or C04: Enhanced Occupant Survey.
Analysis is conducted by qualified personnel or a qualified third party with aggregate results submitted annually through WELL Online and made available to participants upon request.
© International WELL Building Institute
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