TC1: Tenant Engagement Program

Intent

This indicator describes the entity’s approach to engaging tenants on ESG issues. It identifies whether the entity has adopted a formal tenant engagement program and identifies the issues covered. An effective tenant engagement program facilitates communication with the landlord and provides a path for tenant indicators, needs, concerns and suggestions to be integrated into operational and ESG decision-making.

Requirements

Select yes or no. If yes, select all applicable sub-options.

You must provide the portfolio coverage for each selected response.

Does the entity have a tenant engagement program in place that includes ESG-specific issues?

• Yes
  • Select all approaches to engage tenants (multiple answers possible)
    • Building/asset communication
      • [Select percentage portfolio covered]
    • Feedback sessions with individual tenants
      • [Select percentage portfolio covered]
    • Provide tenants with feedback on energy/water consumption and waste
      • [Select percentage portfolio covered]
    • Social media/online platform
      • [Select percentage portfolio covered]
    • Tenant engagement meetings
      • [Select percentage portfolio covered]
    • Tenant ESG guide
      • [Select percentage portfolio covered]
    • Tenant ESG training
      • [Select percentage portfolio covered]
    • Tenant events focused on increasing ESG awareness
      • [Select percentage portfolio covered]
    • Other
      • [Select percentage portfolio covered]

  • Describe the tenant engagement program and methods used to improve tenant satisfaction (maximum 250 words)

    ________________________

• No

Percentage portfolio covered

• > 0%, < 25%
• ≥ 50%, < 75%
• ≥ 25%, < 50%
• ≥ 75%, ≤ 100%

Validation

Other: State the issue included in the tenant engagement program. Ensure that the other answer provided is not a duplicate of a selected option above (e.g., Online message board when 'Social media/online platform' is selected). It is possible to report multiple other answers.

See Appendix 2a for additional information about GRESB Validation.

Scoring

1 point, S

Percentage portfolio covered: The coverage percentage number is provided by selecting one of four drop-down menu options. The selected option then acts as a multiplier to determine the score according to the table below:

Drop down option	Multiplier
0% - 25%	0.25
25% - 50%	0.5
50% - 75%	0.75
75% - 100%	1.00

Other: The 'Other' answer is manually validated and points are contingent on the validation decision.

Open text box: The open text box is not scored and is for reporting purposes only.

See the Scoring Document for additional information on scoring.

Terminology

Building/asset communication: Publications, dashboards, elevator messages, and newsletters addressing ESG-related issues.

Engagement meetings: Individual meetings with specific tenants/occupiers to discuss ESG-related issues.

ESG guide: A document written for tenants/customers providing practical guidance on ESG-related issues, including opportunities for action.

ESG-specific issues: Topics related to the management of environmental, social, or governance issues.

Events focused on increasing ESG awareness: Events addressing the above ESG-specific issues. They can be either private or open to the public, but they cannot be individual meetings with specific tenants/ occupiers.

Feedback sessions with individual tenants: Meetings with individual tenants to gather feedback about ESG-specific issues.

Provide tenants with feedback on energy/water consumption and waste: Feedback to tenants regarding the energy/water consumption and waste including areas for improvement and reduction measures.

Tenant ESG training: A formal and structured training program addressing ESG-related issues and opportunities for action.

Social media/online communications: Online or social-media communications providing tenants/customs with information on ESG-related issues and opportunities for action.

References

SASB-Real Estate Owners, Developers & Investment Trusts (March 2016): IF0402-12

GRI Sustainability Reporting Standards, 2016: 102-43, Approach to stakeholder engagement

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