Intent
This indicator describes the entity’s approach to engaging tenants on ESG issues. It identifies whether the entity has adopted a formal tenant engagement program and identifies the issues covered. An effective tenant engagement program facilitates communication with the landlord and provides a path for tenant indicators, needs, concerns and suggestions to be integrated into operational and ESG decision-making.
Requirements
Select yes or no. If yes, select all applicable sub-options.
You must provide the portfolio coverage for each selected response.
Does the entity have a tenant engagement program in place that includes ESG-specific issues?
- Yes
- Select all approaches to engage tenants (multiple answers possible)
- Building/asset communication
- [Select percentage portfolio covered]
- Feedback sessions with individual tenants
- [Select percentage portfolio covered]
- Provide tenants with feedback on energy/water consumption and waste
- [Select percentage portfolio covered]
- Social media/online platform
- [Select percentage portfolio covered]
- Tenant engagement meetings
- [Select percentage portfolio covered]
- Tenant ESG guide
- [Select percentage portfolio covered]
- Tenant ESG training
- [Select percentage portfolio covered]
- Tenant events focused on increasing ESG awareness
- [Select percentage portfolio covered]
- Other
- [Select percentage portfolio covered]
- Building/asset communication
-
Describe the tenant engagement program and methods used to improve tenant satisfaction (maximum 250 words)
________________________
- Select all approaches to engage tenants (multiple answers possible)
- No
Percentage portfolio covered
- > 0%, < 25%
- ≥ 50%, < 75%
- ≥ 25%, < 50%
- ≥ 75%, ≤ 100%
Validation
Other: State the issue included in the tenant engagement program. Ensure that the other answer provided is not a duplicate of a selected option above (e.g., Online message board when 'Social media/online platform' is selected). It is possible to report multiple other answers.
See Appendix 2a for additional information about GRESB Validation.
Scoring
1 point, S
Percentage portfolio covered: The coverage percentage number is provided by selecting one of four drop-down menu options. The selected option then acts as a multiplier to determine the score according to the table below:
Drop down option | Multiplier |
---|---|
0% - 25% | 0.25 |
25% - 50% | 0.5 |
50% - 75% | 0.75 |
75% - 100% | 1.00 |
Other: The 'Other' answer is manually validated and points are contingent on the validation decision.
Open text box: The open text box is not scored and is for reporting purposes only.
See the Scoring Document for additional information on scoring.
Terminology
Building/asset communication: Publications, dashboards, elevator messages, and newsletters addressing ESG-related issues.
Engagement meetings: Individual meetings with specific tenants/occupiers to discuss ESG-related issues.
ESG guide: A document written for tenants/customers providing practical guidance on ESG-related issues, including opportunities for action.
ESG-specific issues: Topics related to the management of environmental, social, or governance issues.
Events focused on increasing ESG awareness: Events addressing the above ESG-specific issues. They can be either private or open to the public, but they cannot be individual meetings with specific tenants/ occupiers.
Feedback sessions with individual tenants: Meetings with individual tenants to gather feedback about ESG-specific issues.
Provide tenants with feedback on energy/water consumption and waste: Feedback to tenants regarding the energy/water consumption and waste including areas for improvement and reduction measures.
Tenant ESG training: A formal and structured training program addressing ESG-related issues and opportunities for action.
Social media/online communications: Online or social-media communications providing tenants/customs with information on ESG-related issues and opportunities for action.
References
SASB-Real Estate Owners, Developers & Investment Trusts (March 2016): IF0402-12
GRI Sustainability Reporting Standards, 2016: 102-43, Approach to stakeholder engagement
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