SE3.2: Stakeholder Grievance Monitoring – Above Green

Intent

The intent of this indicator is to communicate the nature of grievances received by the entity and how they have been resolved. Although this is not scored in the assessment, this is of significant interest to investors.

Requirements

Select Yes or No: If selecting Yes, select applicable sub-options.

Zero (0) may be entered but only if there is a formal grievance mechanism in place as per SE3.1 and no grievances have been received during the reporting year; Provide a summary of those grievances (if applicable);

Provide a summary of resolutions available for those grievances (if applicable).

Has the entity received stakeholder grievances during the reporting period? (for reporting purposes only)

Yes - Describe the grievances received during the reporting period
- Number of grievances communicated: ____________
- Summary of grievances: ____________
- Summary of resolutions for grievances: ____________
No
- Provide additional context for the answer provided (not validated, for reporting purposes only)
  ________________________

Validation

This indicator is not subject to automatic or manual validation.

See Appendix 4 of the reference guide for additional information about GRESB Validation.

Scoring

This indicator is not scored and is for reporting purposes only.

Terminology

Grievance mechanism: Formal, legal or non-legal (or ‘judicial/non-judicial’) complaint or feedback process that can be used by individuals, communities and/or civil society organizations that are being negatively affected by certain business activities and operations.The process enables the complaining party to flag an issue, seek redress and remedy.

References

ISO20400: Sustainable Procurement

UN Guiding Principles on Business and Human Rights

Alignment with External Frameworks

GRI Standards 2016 - 103-2: The management approach and its components