Occupant satisfaction surveys are widely used to evaluate the degree to which building users are satisfied with the conditions typical to the buildings they occupy.
Comprehensive satisfaction surveys that include assessments of occupant wellbeing and interactions with their indoor environment, such as thermal comfort, acoustics and indoor air quality, complete the feedback loop and help to ensure buildings are managed successfully and performance is improved where necessary.
The ‘Occupant Comfort and Satisfaction’ credit rewards the assessment of building occupants’ overall comfort by way of an occupant satisfaction survey, with points awarded where at least 80 per cent of respondents indicate satisfaction during the performance period.
For points to be awarded, the survey must be peer reviewed by a third party - preferably the Building Occupants Survey System Australia (BOSSA) - to ensure that a consistent and comparable assessment between buildings can be made.
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